Careers

We are looking for dynamic and energetic individuals to join our growing team. Drop us a message with your CV if you would like to be a part of our team.

We're always open to hear from passionate and motivated people. Introduce yourself using the form to the right and we'll get in touch.

Keen to join us? Send your resume & cover letter to careers@corecollective.sg

Fitness and Wellness Community Manager
Full-Time
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The Community Manager’s purpose is to drive resident engagement, resident retention and new resident acquisition for Core Collective. You are also responsible for facilitating cross-referrals among the community and from the community to Core Collective.

Key success measures are:

  • Cross Referrals/Resident Collaboration
  • Resident Growth and Space Utilization
  • Resident Satisfaction
  • Resident Retention Rate
  • Resident Engagement 
  • Member Leads to Resident Won Sales Conversion
  • Members using multiple services

 

Key accountabilities 

Key accountabilities are: 

1. Develop and implement the following SOPs covering onboarding, offboarding, resident retention, resident collaboration, resident engagement and member sales

2. Community manager for all Core Collective residents, day to day main point of contact for residents

3. Proactively problem solve any resident-related issues with the support of other teams or department heads

4. Responsible for communicating resident feedback to the appropriate teams or department heads

5. Develop and implement the following SOPs covering onboarding, offboarding, resident retention, resident collaboration, resident engagement and member sales

6. Community manager for all Core Collective residents, day to day main point of contact for residents

7. Proactively problem solve any resident-related issues with the support of other teams or department heads

8. Responsible for communicating resident feedback to the appropriate teams or department heads

9. Ensure quality assurance by helping to screen new residents and conducting frequent reviews of current Core Collective residents

10. Responsible for conducting regular town halls and check ins with Core Collective residents

11. Conduct business development meetings with Core Collective residents and provide them with business advice in order to upgrade residents

12. Foster a collaborative community and build loyalty through community initiatives such as community networking events and the Core Collective Academy

13. Implement an effective cross-referral programme that will encourage collaboration between residents (fitness and wellness), as well as encourage existing residents to refer a friend to Core Collective

14. Work with the different departments to efficiently on-board and off-board residents

15. Work with Marketing and Core Collective residents to develop campaigns to  increase member engagement/sales and build collaboration amongst professionals

16. Gather success stories and testimonials from Core Collective residents

17. Work with the Customer Experience and Operations team to ensure space is well maintained and conducive for all residents

18. Conduct regular updates and management reporting to the team on KPIs and successes

Customer Experience Executive
Full-Time
Be Part of Us
Core Collective is looking for extraordinary Customer Experience Executive!

Customer Experience Executive

What you will do:

Customer Experience and Operations:

  • Ensure that customer experience excellence is delivered within Core Collective's business, culture and values
  • Refer all enquiries via phone, web and walk-ins to the correct channels
  • Respond to all requests in a timely manner, including knowing products, knowing services and being ambassadors for the space 
  • Resolve disputes and issues with residents and customers and take ownership of feedback
  • To perform shift duties
  • Ensure that the reception desk is professionally manned at all times and keep the desk neat and tidy
  • Ensure that the whole space is well maintained and that appropriate SOPs and internal processes are being followed
     

Community: 

  • Support the account management team with new residents 
  • Manage the on-boarding process with new residents, this includes setting up new accounts and prompt collection of payment
  • Engage and build customer loyalty while retaining residents and customers on Core Collective's platform 


Sales: 

  • Prepare and deliver adequate information on Core Collective's products and services
  • Assist with walk-in tours and enquiries
  • Support the sales process by ensuring that all leads are captured in the sales system and passed on to the relevant department 


What we look for:

  • You have 2 years of relevant customer service experience (Hospitality background would be an advantage)
  • You are passionate about providing excellent service to our internal and external customers
  • You are driven to succeed and enjoy solving problems
  • You have the ability to build and maintain positive relationships with various stakeholders
  • You have the ability to determine customer needs and provide appropriate solutions, setting expectations with customers
  • Strong communication and interpersonal skills 
  • Singaporeans and PR may apply


What we offer:

  • Growth and Opportunities
  • Training and Development
  • Free access to premium gym facilities 
  • Awesome coworkers
  • Detailed onboarding process to set you up for success
  • Attractive Benefits
We look forward to hearing from you!