Clinic Executive
Aurum SMG
Clinic Executive:
The Clinic Executive is responsible for ensuring the best customer service is rendered to the residents and members.
About Aurum SMG:
Aurum SMG is a joint venture between Aurum and Singapore Medical Group (SMG). Leveraging on SMG's extensive network of over 25 medical specialities and 50 specialists, the joint venture will launch Core Clinic, a new and innovative medical coworking space targeting specialist healthcare practitioners
What You’ll Be Doing
Patient Care Management
- Greet and receive patients or visitors who present at the reception counter
- Perform patient registration for all patients by obtaining patient’s addresses, contact details, insurance information and medical histories
- Update and verify patient information at each visit and maintain confidentiality
- Answer phone calls and enquiries courteously and promptly
- Assist and direct patients and visitors to examination rooms
- Clinical duties include chaperoning doctors, assisting in clinical tasks such as blood pressure taking, dressing, and assisting the doctor in minor surgical procedures.
- Scheduling patient appointments and making reminder calls
- Provide financial counselling to patient and patient’s family
- Collect payment for services rendered
- Closure of daily accounts
- Maintain the cleanliness and tidiness of the counter and patient’s waiting areas.
Administrative Management
- Replenish patient brochures and office stationaries
- Perform clerical duties, filing work, and data for statistics reporting
- Call for maintenance and repair work
- Assist in maintaining inventory levels.
- Assist in new doctor’s onboarding in accordance with SOPs and in a timely manner
- Assist in regular check-in with medical residents
- Assist in Sourcing and purchasing clinic items
- Any other duties as required
Who You Are
- Experience in the healthcare setting would be an advantage.
- Computer literacy
- Enrolled nurses may be considered.
- Good interpersonal and communication skills.
- Good customer-service mindset
- Able to multitask and work in a dynamic environment
- Able to commit to a 5.5 days work week, shift work & weekends.
- Punctual and adhere to the monthly roster
- Able to start within short notice or immediately is preferred
Our Vision
In line with our parent company Aurum and WH Group, our shared vision is to Build sustainable businesses that positively impact lives across generations (i.e. Do Well Do Good). We aspire to transform Core Collective from a local fitness and wellness business into a leading global fitness, wellness and lifestyle hubs that are centers of excellence and home to a diverse community of top professionals, fostering collaboration for healthier and happier lives.
We achieve our vision by:
- Building fitness and wellness hubs that are centers of excellence in the industry
- Filling our space with the best fitness and wellness professionals
- Providing the best platform and support services to help our professionals grow
- Fostering collaboration across disciplines for healthier and happier lives
We achieve our vision by:
- Building fitness and wellness hubs that are centres of excellence in the industry to house the top fitness and wellness professionals
- Providing flexible and convenient access to shared facilities and support services to help professionals grow
- Fostering collaboration and professional development opportunities across various professions and disciplines
- Offering the widest range of premium services and the best customer experience for members
Our values
Care (from the Heart)
- Show genuine care and compassion for our team, customers, community, company
- Do things because we care and not because we have to
- Proactiveness to help others (team-mates/stakeholders)
Excellence
- Consistently producing work that wows / impresses / delights your teammates and customers
- Going above and beyond everything that we do
- Continuous Improvement
- Exceptional professionalism
Ownership
- Treat it like your own business
- Owning up to your mistakes and actively solving the mistakes
- Deliver on your promises to your teammates and stakeholders
- Do what needs to get done
Integrity
- Always doing the right thing
- Keeping to our word
- Having each other’s back
- Open and effective 2-way communication (both good and bad)
- Treat others fairly with mutual respect
Agility
-
- Actively seek learning and able to adapt to new situations
- Able to work with people from various backgrounds, cultures and seniority