What you will do:
Customer Experience and Operations:
- Ensure that customer experience excellence is delivered within Core Collective's business, culture and values
- Refer all enquiries via phone, web and walk-ins to the correct channels
- Respond to all requests in a timely manner, including knowing products, knowing services and being ambassadors for the space
- Resolve disputes and issues with residents and customers and take ownership of feedback
- To perform shift duties
- Ensure that the reception desk is professionally manned at all times and keep the desk neat and tidy
- Ensure that the whole space is well maintained and that appropriate processes are being followed
- Prepare and deliver adequate information on Core Collective's products and services
- Assist with walk-in tours and enquiries
- Support the sales process by ensuring that all leads are captured in the sales system and passed on to the relevant department
Community:
- Support the account management team with new residents
- Manage the onboarding process with new residents, this includes setting up new accounts and prompt collection of payment
- Engage and build customer loyalty while retaining residents and customers on Core Collective's platform
Qualities we are looking for:
- 2 years of relevant Customer Service experience (A hospitality background would be an added advantage)
- Passionate about providing excellent service to our internal and external clients
- Willing to go the extra mile
- Driven to succeed and enjoy problem-solving
- Ability to build and maintain positive relationships with various stakeholders
- Ability to determine customer needs and provide appropriate solutions, setting expectations with customers
What we offer: